About Mid City Home Restoration
Owner-operated. Process-driven. Built to solve the contractor reliability problem in Western New York.
Why this company exists
Mid City Home Restoration was founded because the contractor experience in Western New York was broken. Homeowners were getting ghosted mid-project. Verbal quotes turned into surprise invoices. Timelines meant nothing. And quality checks only happened when the homeowner caught something wrong.
We built MHR to work differently. Every project follows a documented process. Every scope is written down before work starts. Every stage gets photo-verified. And every project closes with a formal quality gate, not a disappearing act.
This is not a company built on volume. It is built on doing the work the right way, documenting it, and standing behind it. Mid City Home Restoration operates as a division of URD Management Inc., based in Lockport, NY.
The team
MHR runs lean on purpose. A small, accountable team means every person on your project knows the scope, knows the standard, and knows who is responsible for what.
John Smith
Owner / Operator
Runs the business, manages every project scope, and handles client communication. If something goes sideways, John is the one who fixes it.
Gary
25% Owner / Field operations lead
Leads field operations and manages day-to-day execution on job sites. Gary makes sure the work matches the written scope and stays on timeline.
Jack
Painting and flooring specialist
Handles painting and flooring installations across MHR projects. Jack’s finish work is what clients see last, and it has to be right.
MHR also works with transitional field labor for project-specific needs, and coordinates licensed NY subcontractors (electricians, plumbers, HVAC) for any work requiring those licenses. All licensed subcontractors must provide proof of active NY licensing and insurance prior to work commencement.
The 14-stage project lifecycle
Every Mid City Home Restoration project follows the same documented lifecycle from first contact to final sign-off. This is not a suggestion or a guideline. It is the process, and it runs on every job regardless of size.
Inquiry intake
Site visit
Scope writing
Client approval
Material procurement
Scheduling
Demo / prep
Rough-in coordination
Inspections
Finish work
Quality check
Punch list
Signature Finish Protocol
Project close
Want the full breakdown? Read how each stage works and why it matters.
The Signature Finish Protocol
The Signature Finish Protocol is the final quality gate in every MHR project. It happens after all work is complete and before the project officially closes.
Here is what it includes:
A detailed walkthrough of all completed work with the client
Photo documentation of every finished area
Punch list review and resolution of any remaining items
Client sign-off confirming the project meets the written scope
No project closes without passing this stage. It is our way of making sure nothing gets missed and you are satisfied with the result before we leave the job site.
What we stand on
Documentation over memory
Written scopes, photo-verified stages, and formal sign-offs. If it is not documented, it did not happen. This protects both sides and keeps every project accountable.
Transparency over salesmanship
You get the real scope, the real timeline, and the real cost. We do not lowball to win jobs and then hit you with change orders. What we quote is what you pay.
Licensed trade compliance
Any work requiring a licensed electrician, plumber, or HVAC professional is performed by verified NY-licensed subcontractors. All licensed subcontractors must provide proof of active NY licensing and insurance prior to work commencement. No shortcuts on compliance.
Where we work
Mid City Home Restoration serves 21 communities within a 45-mile radius of Lockport, NY. This keeps our team close enough to manage every project directly and respond quickly when you need us.
Buffalo
Niagara Falls
North Tonawanda
Tonawanda
Amherst
Cheektowaga
Depew
Lancaster
Williamsville
Kenmore
Grand Island
Wheatfield
Pendleton
Cambria
Wilson
Newfane
Lewiston
Youngstown
Ransomville
Medina
Not sure if you are in our service area? Call 1-833-RENO-MHR and we will let you know.
