Full-Scope Maintenance & Repairs
- Carpentry • Drywall • Painting • Flooring
- Plumbing • Electrical • Fixtures • Lighting
- Door & Window Repair • Lock Changes • Trim & Hardware
- Ceiling Tiles • Patch & Paint • Touch-Ups
- Exterior Maintenance • Caulking • Weatherproofing
- Common-Area Cleaning • Graffiti Removal • Safety Checks
Why Managers Choose MHR
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System-Driven Execution
Our internal “Signature Finish Protocol™” ensures every repair is checklist-verified, photo-documented, and signed off before closure. -
Transparent Communication
Managers receive automated progress texts and daily completion summaries — no chasing contractors. -
Powered by Chloe AI
Our AI assistant routes calls, logs requests, and keeps owners informed 24/7 — freeing your staff from administrative follow-ups. -
Consistent Pricing & Predictable Billing
Flat-rate hourly and program pricing prevent budget surprises.Volume clients get consolidated monthly invoicing with detailed job-level reporting. -
Portfolio-Level Visibility
Dashboards show open work orders, upcoming visits, and completion metrics across all units — ideal for regional property teams. -
Trusted by WNY Property Leaders
From single-building owners to 200-unit portfolios, MHR is the go-to partner for maintenance that’s fast, verified, and manager-approved.
OUR MAINTENANCE PROCESS
- Request Submitted — You send a punch list or maintenance task via form, text, or email.
- Scope & Quote — We respond within 24 hours with line-item pricing and estimated completion time.
- Scheduling & Dispatch — Our system assigns the right technician and confirms the appointment automatically.
- Verified Execution — Crews complete work, upload progress photos, and mark items complete.
- Final Report & Invoice — A PDF report with photos, timestamps, and materials used is sent for your records.
COMPLIANCE & TRUST ASSURANCE
- Licensed & Insured: General liability + workers comp.
- Background-Checked Crews: Verified technicians only.
- Data Security: All photos and documents stored in encrypted cloud.
- Guaranteed Response Time: If we miss a service window without notice, you get 10 % labor credit.
- Manager Portal Access: Track progress and download COIs, invoices, and photo sets anytime.
Frequently Asked Questions
How fast can you respond to maintenance requests?
Most non-emergency repairs start within 24–48 hours; emergencies within 6.
Do you work after hours or on weekends?
Yes — after-hours coverage is available for multi-unit contracts.
Can you update tenants directly?
Yes, our system can text tenants about appointments and completion status while keeping you CC’d.
Do you provide monthly maintenance reports?
Yes — all recurring clients receive a monthly summary PDF with completed tasks and photos.
What if something fails after repair?
We stand by our work with a 30-day satisfaction guarantee; we return and fix it free.
Keep Your Properties in Peak Condition — Effortlessly.
Book your recurring maintenance plan or upload your punch list today.
We’ll return a same-day quote and start your first service within 48 hours.
