Property Management Turnas — Mid City Home Restoration



Property Management Turnas in Western New York


“The tenant’s gone.
The unit’s trashed.
Your phone has 3 voicemails.
None of them are from contractors.”
And honestly? You’ve stopped expecting them to call back.
Because you’ve been here before.
With the guy who promised “Tuesday” and showed up Thursday.
With the crew that left the unit worse than they found it.
With the contractor who “forgot” to mention the plumbing needed a permit.
We’re not going to ask you to trust us.
We’re going to prove it.
We answer in 15 minutes.
We show up in 48 hours.
We document everything.
We finish when we say we will.
And if we don’t – we pay.

Backed by 4 written guarantees: On-TimeDocumentation
Touch-UpCommunication

This Is What You’re Managing Right Now

📱
Phone calls that go to voicemail
💸
“Estimates” that become surprise invoices
📷
Zero photos until you ask three times
📋
Documentation YOU have to create
🗓️
Vacancy days that cost $60–100/day

That’s not a system. That’s chaos with a contractor’s number attached.

Economic Impact Calculator

See the complete picture: Vacancy Loss vs. Turna Investment.

Monthly Rent
$1,500

Current Vendor Days
14

Unit Size



Damage Level



Vacancy Loss
$700
lost rent per turna
With MHR (6 days): Save 8 Days

Turna Investment
MODERATE • 1BR
$2,400 – $4,000
Timeline: 5-7 days

Estimate is directional based on typical projects. Final pricing
determined after on-site assessment.

Bottom Line
$4,800
recaed annually*

Schedule Assessment

*Based on 12 turnas per year.

How a Unit Moves Through Our System

Click any stage to see exactly what happens and what you receive.

You submit. We organize. No back and forth.

You provide damage photos and field notes through a guided form. No
lengthy emails. No repeated calls. Every submission is automatically organized into
a unit record before we ever arrive on site.

Submission method
Email, phone, or guided intake form, whatever is
fastest for you
What we produce
Structured unit record with tagged photos, referenced
against your submission
Your time required
About 5 minutes to submit. No follow-up calls needed.
Output to you
Confirmation with intake reference number and expected
assessment window

Every item documented. Licensed work clearly flagged.

We conduct an on-site walkthrough and build a room-by-room scope of
work with photo documentation at each line item. Any work requiring a licensed trade
is explicitly identified and flagged for subcontractor assignment per New York
compliance requirements.

Walkthrough output
Itemized scope list with photo per line item,
categorized by trade
Licensed work identification
Licensed Licensed NY
Electrician Required – Subcontracted per code
Licensed Licensed NY Plumber Required –
Subcontracted per code
What you approve
Full scope document with estimated cost range before
any work begins
Budget clarity
No surprise charges. Scope changes require written
approval.

One point of contact.

Western New York property managers handling multiple units can learn more about our landlord remodeling program for priority scheduling and portfolio-level coordination.

Zero vendor juggling.

Once scope is approved, we handle everything: material ordering,
crew scheduling, licensed subcontractor coordination, and unit access logistics. You
deal with one person.

What you receive
Written timeline with phase milestones and estimated
completion date
Subcontractor handling
We schedule, credential-verify, and coordinate all
licensed trades
Your involvement
Single point of contact. No juggling multiple vendors
or calls.
Access coordination
Unit access windows aligned with your requirements. No
surprises.
⚡ Licensed trade notice
Projects requiring licensed electrical or plumbing
work may add additional inspection and scheduling time depending on
municipality. Permit requirements vary by municipality.

Photo evidence at every phase. Full transparency.

As work proceeds, you receive daily progress notifications with
photos, task completion status, and any scope adjustments (which require your
approval). No guesswork. No “we’ll get to it.”

Daily updates
Progress report with photos, completed items, and
next-day plan
Photo documentation
Before, during, and after photos at each major task
Scope changes
Any changes require written approval with updated cost
impact before proceeding
Quality control
Lead tech verifies each task against scope before
marking complete

Move-in ready. Fully documented. No loose ends.

Final walkthrough confirms every scope item. You receive a single
closeout package: before & after photos, itemized completion report,
subcontractor documentation, and warranty information. One file you can forward to
ownership or file for audits.

Final walkthrough
In-person or video walkthrough verifying every scope
item before closeout
Closeout package includes
Before/after photos, itemized completion report,
subcontractor documentation
Warranty caage
30-day touch-up guarantee on all work performed by MHR
Delivery timeline
Complete documentation package delivered within 24
hours of final walkthrough

I’ve been burned before.
Yeah. So have we. That’s why we built a system that doesn’t rely on
“trust me” – it relies on documentation, guarantees, and deliverables
you can verify.

Every stage produces proof. Every promise is in writing.

Try the System

Walk through a sample turna. See exactly what you’d receive.

Walk Through a Sample Turna

Select damage types, see your scope build, watch documentation generate in real time.

Takes 60 seconds. No signup needed.

Step 1 of 5

Select Damage Types

Step 2 of 5

Your Scope Assessment

Step 3 of 5

Your Project Timeline

READY IN: 5 DAYS

Step 4 of 5

Sample Daily Update

📱 SMS + EMAIL
Unit Update – Day 2 of 5
What you’d receive at 4pm:
On track for handoff. Questions? Reply to this message.

Step 5 of 5

Your Completion Packet

📁
Closeout Package
Unit_247_Complete.pdf
  • Before photos (every room)
  • Progress photos (daily)
  • After photos (every surface)
  • Scope summary with line items
  • Materials used and quantities
  • Warranty information
  • Inspection docs (if applicable)
  • Subcontractor licensing verification

Ready for this on your units?

Schedule Free Assessment

What about electrical and plumbing?
Licensed NY Electricians and Plumbers – subcontracted per code.
We coordinate. You approve. All licensing and insurance documentation
provided before work starts.

You’ll never wonder if the work is permitted.

Property Managers Who’ve Made the Switch

Real results. Real properties. Western New York.

✓ Verified Client
“Before MHR, our turnas averaged 14 days. We’d get one blurry photo
at the end – if we asked twice.”
After: 6-day turnas. Photo report I can forward
directly to ownership.
– Sarah M., Regional Property Manager | 47-unit residential complex • Amherst, NY
58% FASTER TURNOVERS
✓ Verified Client
“I called 5 contractors. Four didn’t call back. The fifth showed up,
looked at the unit, and disappeared.”
After: Same-day response. On-site in 48 hours.
Completed in 5 days.
– Mike D., Independent Landlord | 6-unit rental portfolio • Lockport, NY
FIRST RELIABLE CONTRACTOR IN 3 YEARS
✓ Verified Client
“Our old contractor ‘forgot’ to mention the plumbing work needed a permit.
We found out during the sale.”
After: Licensed trade flagged upfront. Permit pulled
before work started. Documentation clean.
– James R., Property Manager | Multi-family portfolio • Niagara Falls, NY
ZERO COMPLIANCE SURPRISES
247
Units Turned Over in 2024
247 move-in ready units. Zero documentation gaps.
5.0
Google Rating
89 reviews. All from PMs and landlords.
15min
Avg. Response
Industry average: 4–6 hours. We answer before your coffee gets cold.
100%
Photo Documented
Every unit. Every stage. Every surface.

Not Ready to Schedule? Take This With You.

Download our PM Turna Readiness Checklist — the same intake framework
we use internally to scope every unit. Use it with your current vendor
or bring it to your first call with us.

📋 PM Turna Readiness Checklist
PDF • 1 Page • No signup required

Download
Checklist

Want the checklist AND a custom scope estimate? →
Schedule Free
Assessment

We Don’t Ask You to Trust Us

You’ve been let down before. We know.
That’s why we put it in writing.

On-Time Guarantee
If we miss our stated completion date, we credit 10% of the invoice. No
excuses. No fine print.
📄
Documentation Guarantee
Your completion packet delivered within 24 hours of final walkthrough
– or we credit $100.
🔧
30-Day Touch-Up Guarantee
Anything we touched that needs adjustment in 30 days – we fix it
free. No questions asked.
📞
Communication Guarantee
Every call and message returned same business day. Miss one? Lunch is on
us.

“We track everything. We document everything. We do what we say.
That’s why we can guarantee it.”

What’s this going to cost me?
No bait-and-switch. No “we found more damage.”
Scope is documented before work begins. Changes require your written approval.

You’ll know the number before we touch anything.

End the Turna Headache

What Others Charge Extra For –
We Include

Photo documentation at every stage
Others charge $150–300 for “photo reports”
Completion packet for ownership
Others charge $100+ for “closeout documentation”
Licensed trade coordination
Others add 15–20% “management fee”
30-day touch-up guarantee
Most contractors: “Call me if there’s a problem”
Same-day communication response
Industry average: 24–48 hours IF they call back

This isn’t upselling. This is how every job should be done. We just actually do it.

Typical Investment
$2,500 – $8,000
Depends on unit size and scope. Final pricing determined after
on-site assessment.
At ~$60/day vacancy cost × 5 saved days = $300 recaed per
unit
.
× 12 turnas/year = $3,600 back in your pocket.
Or call: 833-736-6647 • Email: info@midcityhr.com
CURRENT AVAILABILITY
📅 Current availability is limited — schedule
early to secure your preferred dates
The earlier you book, the faster we’re there.


Get Started

Let's Talk About Your Portfolio

Get a free assessment of your typical turna scope. We'll give you a per-unit cost range and timeline estimate within one business day.