1-year craftsmanship warranty
Mid City Home Restoration stands behind the work we do. Every project completed by our field teams is covered by a 1-year craftsmanship warranty.
What this warranty means
When Mid City Home Restoration completes a project, we guarantee the craftsmanship for 12 months from the project completion date. If something we built, installed, or finished does not hold up the way it should, we come back and make it right. No runaround, no finger-pointing.
This warranty covers the labor and workmanship performed directly by MHR field teams on items included in your written project scope. It does not extend to materials (which carry their own manufacturer warranties) or to work performed by licensed subcontractors (who carry their own warranties and licensing).
Coverage details
What is covered
- ✓ All craftsmanship performed directly by MHR field teams
- ✓ Installation quality on tile, flooring, cabinetry, trim, and fixtures
- ✓ Paint and finish work performed by MHR
- ✓ Framing, drywall, and structural work within the project scope
- ✓ 12-month coverage starting from the project completion date
What is not covered
- ✗ Normal wear and tear
- ✗ Damage caused by homeowner modifications after project completion
- ✗ Material manufacturer defects (covered by the manufacturer’s own warranty)
- ✗ Work performed by licensed subcontractors such as plumbers, electricians, and HVAC professionals (covered by their own warranty and licensing)
- ✗ Issues caused by water intrusion, settling, or other conditions outside MHR’s control
How to make a warranty claim
If you notice an issue with work that Mid City Home Restoration performed on your project, here is how to get it resolved.
Call us
Call 1-833-RENO-MHR and let us know what you are seeing. Describe the issue and which part of the project it relates to.
We schedule an assessment
MHR schedules an on-site assessment within 5 business days of your call. We come out, look at the issue, and determine if it falls under the warranty.
We fix it
If the issue is covered under the warranty, MHR resolves it at no additional cost to you. We schedule the repair and get it done.
What about subcontractor work?
MHR coordinates licensed NY subcontractors for plumbing, electrical, and HVAC work. These professionals carry their own warranties and licensing. Their work is not covered under the MHR craftsmanship warranty because it is governed by their own trade licensing and insurance requirements.
If you have a concern about subcontractor work, call 1-833-RENO-MHR and we will help connect you with the right contact. All licensed subcontractors must provide proof of active NY licensing and insurance prior to work commencement.
Frequently asked questions
The MHR warranty covers all craftsmanship performed directly by MHR field teams for 12 months from the project completion date. This includes labor, installation quality, and workmanship on all items in your written project scope.
The warranty does not cover normal wear and tear, damage caused by homeowner modifications after project completion, material manufacturer defects (which are covered by the manufacturer’s own warranty), or work performed by licensed subcontractors such as plumbers and electricians (which is covered by their own warranty and licensing).
Call 1-833-RENO-MHR and describe the issue. MHR will schedule an on-site assessment within 5 business days. If the issue falls under the warranty, MHR will resolve it at no additional cost.
No. Licensed subcontractor work (plumbing, electrical, HVAC) is covered by the subcontractor’s own warranty and licensing. MHR coordinates licensed NY subcontractors who carry their own insurance and licensing. If you have an issue with subcontractor work, MHR will help connect you with the right contact.
